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Emergency Service
From 1st May 2010 our division OKIN OUTSOURCING has operated an emergency hotline, a non-stop call center for receiving, recording and a transmission of OKIN GROUP clients’ specific urgent requirements in order to minimize a time lag between an income of a requirement and its implementation, e.g. a removal of an accident.
The main activities covered by the emergency hotline:
- Income of requirements (telephone, electronically)
- Diagnosis and a precise specification of problems (we will find out where and what the problem is)
- Registration of a requirement to the register
- Immediate solution to the requirements or their transmission to a defined person (telephone, electronically)
- Evaluation of the requirements and their implementation
- Preparation of documents for billing and a settlement relating to the requirements
- technology of a remote monitoring
Phone number: +420 724 310 111 (only for contracted clients).